Terms and Conditions

The owner of CBD.EE (hereinafter Webshop) is cbdKANEP OÜ (registry code 14518574), located in Pärnu, Estonia.

Validity of sales contract, commodity and price information

The Terms of Sale apply to the purchase of goods from the Web Store.

The prices of the products sold in the online store are indicated on the products. Fees for delivery of goods are added to the price.

The delivery fee depends on the location of the buyer and the method of delivery. The delivery fee will be displayed to the buyer when placing the order.

Information about the goods is provided at the Webshop near the goods.

Ordering

To order goods, you must add the desired products to the cart. To complete the order, the required data fields must be filled in and the appropriate delivery method selected. The amount of the fee that can be paid via the bank link or by invoice is then displayed.

The Agreement enters into force upon the money arriving to the web shops bank account.

In cbd.ee, invoicing is only in EUR.

If the ordered goods cannot be delivered due to the goods running out or for any other reason, the buyer shall be notified as soon as possible and the money paid (including delivery costs) shall be returned immediately, but not later than within 14 days of the sending of the notice.

Using discount coupons

One discount coupon can be used for each order.

Shipping

Goods are shipped to the following countries: Estonia, Finland

The cost of shipping the item is paid by the buyer and the corresponding price information is displayed by the shipping method.

Inland shipments generally reach the destination specified by the buyer within 7 working days from the entry into force of the sales contract. Delivery outside Estonia takes up to 14 calendar days.

Due to some exceptional cases, we will reserve the right to deliver the goods within 45 calendar days.

Right of withdrawal

After receiving the order, the buyer has the right to withdraw from the contract concluded in the web shop within 14 days.

It is not possible to return open products!

The right of withdrawal does not apply if the buyer is a juridical person.

In order to exercise the 14-day right of return, the ordered goods may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods as they are permitted to be tested in the physical shop.

If the goods have been used for any purpose other than that necessary to ascertain the nature, characteristics and functioning of the goods or show signs of use or wear, the Online Shop shall have the right to reduce the refund due to the decrease in the value of the goods.

To return the goods, you must submit an application for the withdrawal of the goods, the form of which can be found here: withdrawal application and send it to cbdkanep@gmail.com within 14 days of receiving the goods.

The cost of returning the goods is paid by the buyer, unless the reason for the return is the fact that the thing to be returned does not correspond to the order (e.g a wrong or defective item).

The Buyer must return the goods within 14 days of the submission of the application or provide proof that he has delivered the goods to the Carrier within the aforementioned period.

Upon receipt of the returned goods, the online store returns the buyer immediately, but not later than 14 days after the receipt of the withdrawal application, all payments received from the buyer under the contract.

The online store may refuse to make refunds until the subject matter of the contract has been recovered or until the buyer has provided proof that it has returned the item, whichever comes first.

If the buyer has explicitly opted for a different way of delivery than the cheapest standard delivery method offered by the Webshop, the Online Store does not need to return the cost to the consumer that exceeds the cost of the traditional delivery method.

The online shop has the right to withdraw from the sales transaction and demand the goods from the buyer if the price of the goods in the online store is significantly below the market price of the goods.

Right to file a claim

The Buyer has the right to contact the webshop within two months at the latest by sending an e-mail to cbdkanep@gmail.com.

The online store is not responsible for any defects that have occurred after the goods have been delivered to the buyer.

If the goods purchased from the Web Store have defects for which the Web Store is responsible, the Web Store shall repair or replace the defective goods. If the goods cannot be repaired or replaced, the Webstore shall return to the buyer all fees due to the sales contract.

The online store will respond to the consumer’s complaint in writing or in a format that can be reproduced in writing within 15 days.

Direct marketing and processing of personal data

The online store uses the personal data entered by the buyer (including name, phone number, address, e-mail address, bank details) only for processing the order and sending the goods to the buyer. The online store transmits personal information to transport companies to deliver the goods.

The webshop will send the buyer newsletters and offers to the buyer’s e-mail address only if the buyer has expressed a wish to enter an e-mail address on the website and has informed him / her of his / her request for direct mail.

The Buyer may at any time waive the offers and newsletters sent to the e-mail by informing us by e-mail or following the instructions in the e-mail containing the offers.

Solving arguments

If the buyer has any complaints about the Web Store, they must be sent to cbdkanep@gmail.com.

If the Buyer and the Online Store are unable to settle the dispute by agreement, the Buyer can turn to the Consumer Disputes Committee. Procedural conditions can be accessed and the application filed here. The Consumer Disputes Committee is competent to settle disputes arising from the agreement concluded between the buyer and the Webstore. Reviewing the Buyer’s complaint by the Commission is free of charge.

The buyer can turn to the European Union consumer dispute resolution platform.